HIPAA Compliance
Your health information deserves the highest level of protection. Here's how our platform and clinical partners safeguard it.
Last updated: July 14, 20261. Our Commitment
PSDLetterOnline.com and the licensed clinicians on our platform maintain administrative, technical, and physical safeguards designed to protect your protected health information (PHI) consistent with HIPAA's Privacy and Security Rules.
2. How Your PHI Is Protected
- Encrypted telehealth over secure, healthcare-grade video.
- Encryption in transit and at rest for intake data and letters.
- Access controls limiting records to your clinician and minimum-necessary staff.
- Business Associate Agreements with vendors that handle PHI.
- Workforce training on privacy and security.
3. How Your PHI May Be Used
Your information is used only for treatment, payment, and health care operations, or as you explicitly authorize. We never sell PHI or share it for marketing.
4. Verification
Verification responses confirm only that a letter is authentic and issued by a licensed clinician. We never disclose your diagnosis without your written authorization.
5. Your HIPAA Rights
- Access and receive a copy of your records
- Request corrections
- Request restrictions on certain disclosures
- Receive an accounting of disclosures
- File a complaint without retaliation
6. Reporting a Concern
Contact care@psdletteronline.com with "Privacy Request" in the subject line. We respond to verified requests within 30 days.
Meet the Licensed Clinicians Behind Every Letter
Every PSD letter is written and signed by an independent mental health professional licensed in your state — never a template mill or automated bot.
PsyD
Clinical psychologist specializing in PTSD, panic disorder, and psychiatric service dog task assessment.
MD, Psychiatrist
Board-certified psychiatrist focused on anxiety, mood disorders, and veterans' mental health.
LMHC
Licensed counselor with a decade of telehealth experience in trauma and disability documentation.