Terms & Conditions

1. Acceptance

By using this site or booking an evaluation, you agree to these Terms, our Privacy Policy, and our Medical Disclaimer.

2. Nature of Our Service

We connect patients with independent, licensed mental health professionals for telehealth evaluations. The clinicians exercise independent judgment. Booking does not guarantee a letter — issuance is solely at the clinician's discretion.

3. Eligibility

• You must be 18+ and located in a state where the evaluating clinician is licensed.
• You agree to provide accurate, truthful information. Letters obtained through misrepresentation may be invalidated.

4. Payments & Billing

• Prices are shown on our pricing page. Payment is collected only after the clinician approves your letter, which is issued within 15 minutes of approval.
• No approval, no charge. If a PSD is not clinically appropriate, no payment is collected.

5. No Legal Advice; No Outcome Guarantee

We provide documentation services, not legal representation. We cannot guarantee any specific landlord, airline, or third-party decision.

6. Acceptable Use

You agree not to misuse the site, submit fraudulent information, or use letters for animals or persons other than those evaluated.

7. Intellectual Property

All site content is owned by PSDLetterOnline.com or its licensors, except your own letter and records.

8. Disclaimers & Liability

The services are provided "as is." To the fullest extent permitted by law, our total liability shall not exceed the amount you paid for the service giving rise to the claim.

9. Governing Law

These terms are governed by applicable U.S. state and federal law. Disputes will first be addressed through good-faith negotiation.

10. Changes

We may revise these terms by posting an updated version; continued use constitutes acceptance.