Privacy Policy

1. Who We Are

PSDLetterOnline.com ("we," "us," "our") operates a telehealth platform connecting patients with independent, licensed mental health professionals for psychiatric service dog (PSD) evaluations.

2. Information We Collect

• Contact details you provide when booking or contacting support.
• Health information shared during intake and your evaluation, protected as described in our HIPAA Compliance statement.
• Payment information processed by PCI-compliant third parties; we never store full card numbers.
• Device and usage data collected through cookies to keep the site secure and improve our services.

3. How We Use Your Information

• To schedule and facilitate your evaluation
• To deliver your letter and support authorized verification requests
• To process payment after approval and provide support
• To comply with legal and record-keeping obligations

4. How We Share Information

We do not sell your personal information. We share it only with your evaluating clinician, service providers bound by confidentiality and Business Associate Agreements, parties you authorize, and authorities when required by law.

5. Data Security & Retention

We use encryption in transit and at rest, access controls, and vendor reviews. Clinical records are retained by clinicians per applicable law; other data only as long as necessary.

6. Your Rights

You may request access, correction, or deletion of your personal information, and opt out of marketing at any time. Email care@psdletteronline.com.

7. Children's Privacy

Our services are intended for adults 18 and older. We do not knowingly collect information from anyone under 18.

8. Changes

Material changes will be posted here with a revised date. Continued use means you accept the updated policy.